Contact Us

How can you contact us?

Please get in touch with us if you have any questions at all. There are several ways you can do this. If you would like to write to us online please complete the form below or you may like to email us at contactus@plumbs.co.uk.

You may want to call us:

If you have a customer service query please call - 01772 838 363
Lines open Monday-Friday 8am-5pm, Saturday 9am-1pm

If you have a business query please call - 01772 838 301
Lines open Monday-Thursday 8am-5pm, Friday 8am-1.15pm

If you would like to write to us by post, our Head Office address is:

Plumbs Ltd
Brookhouse Mill,
Old Lancaster Lane

Preston, Lancashire
PR1 7PZ

Plumbs Customer Service Charter

Our customer service charter means that we try very hard to deliver prompt, polite and personal customer service. This means that we will normally answer the phone live and in person within 4 or 5 rings. You should not be held in a queue or be connected to a machine during office hours.

  • You can expect a reply to your emails the same day.
  • You can expect prompt replies to your letters by phone or post.
  • You can expect courteous and polite responses every time you contact Plumbs.
Call to request your FREE home visit