If you have any questions, please get in touch.
Customer Service – 0800 021 7826 (Lines open Monday-Friday 8am-5pm)
Business – 01772 838 301 (Lines open Monday-Thursday 8am-5pm, Friday 8am-1.15pm)
How to
Contact us
Email Us
For all enquiries please send us an email to contactus@plumbs.co.uk and we will get back to you as soon as possible.
Customer service charter
Right treatment
- Listen and try to understand your circumstances.
- Be helpful, polite and treat you fairly and with respect.
- Do what we say we will do.
Keeping you informed
- Keep you updated with the progress of your order or enquiry.
- Tell you what will happen next and by when.
Getting it right
- Apologise and put it right if we make a mistake.
- Use your feedback to improve how we do things.
- Explain things clearly if the outcome is not what you’d hoped for.
