Contact Us

How can you contact us?

Please get in touch with us if you have any questions at all. See below for the several ways you can do this.

Email us Email us:

If you are unhappy with an order you have placed with us please send an email to quoting your order or customer number in the subject field. We will aim to respond to you by the next working day.

For all other enquiries please send us an email to and we will get back to you as soon as possible.

Phone  You may want to call us:

If you have a customer service query please call - 01772 838 363
Lines open Monday-Friday 8am-5pm.

If you have a business query please call - 01772 838 301
Lines open Monday-Thursday 8am-5pm, Friday 8am-1.15pm

Write to us  If you would like to write to us by post, our Head Office address is:

Plumbs Ltd
Brookhouse Mill, 
Old Lancaster Lane 
Preston, Lancashire 

Plumbs Customer Service Charter

Our customer service charter means that we try very hard to deliver prompt, polite and personal customer service. This means that we will normally answer the phone live and in person within 4 or 5 rings. You should not be held in a queue or be connected to a machine during office hours.

  • You can expect a reply to your emails the same day.
  • You can expect prompt replies to your letters by phone or post.
  • You can expect courteous and polite responses every time you contact Plumbs.
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